Customer Service
We know you expect prompt and courteous help when you need it. That’s why we are so proud of our elite team of customer service representatives. Trained, experienced professionals ready to serve you over the phone, online, or in your office.
4 Hour Guaranteed Response
Locally Dispatched
Over 50 Trained Technicians
Remote Online Support
Hassle Free Service
Visual Edge IT understands that fast, dependable service is the number one priority. Our trained and certified technicians have access to an extensive part inventory and carry the most commonly used parts with them at all times. We use state-of-the-art technology to monitor and control service calls, and GPS positioning to analyze technician locations and determine who can assist customers the fastest.
All of our service calls are processed and dispatched out of our own offices by Visual Edge IT’s friendly customer care department.
A unique addition to our technical services offering is our Network Solutions team. They are highly trained to seamlessly integrate your office equipment into your current infrastructure. They also offer deployment and support of our advanced solutions such as document management, print management and monitoring, and more.
With many years of combined experience, multiple regional and national service awards, and a customer base that keeps growing year after year, you can be confident that the service you receive is the best in the business.